Refund and Returns Policy

Overview

At vortexfinds we are committed to providing high‑quality products and a transparent shopping experience. This Refund and Returns Policy explains your rights and responsibilities when requesting a refund or return, as well as the procedures we follow.

Eligibility for Refunds and Returns

General Conditions

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, in their original packaging, and in the same condition as when received.
• Proof of purchase (order number or receipt) is required for all refunds and returns.

Non‑Refundable Items

• Personalized or custom‑made products.
• Clearance or final‑sale items marked as “non‑returnable”.
• Digital downloads, software licenses, or any item delivered electronically.

Return Process

Step‑by‑Step Instructions

1. Contact our support team at [email protected] or call +1(806)737-9486to obtain a Return Authorization Number (RAN).
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Securely package the item(s) and include the RAN on the outside of the package.
4. Ship the package to the address provided by our support team. You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
5. Once we receive and inspect the returned item(s), we will notify you of the approval status.

Refunds

Method of Refund

Approved refunds will be issued to the original payment method within 7‑10 business days after we confirm the return. For store credit requests, we will issue a voucher valid for 12 months.

Partial Refunds

If the returned item shows signs of use, damage, or missing accessories, we reserve the right to issue a partial refund reflecting the reduced value.

User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Use a trackable shipping method and retain proof of shipment.
• Ensure the returned product is not altered, damaged, or combined with other items.

Legal Disclaimers

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

Contact Information

If you have questions or need assistance, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: